Delivery

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order. The contents of your order will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Tyne & Wear Archives & Museums will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. All deliveries are subject to product availability. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Mainland UK .  Delivery may take up to 10 working days UK mainland.  All Jewellery will be sent recorded delivery.   Small parcels may be delivered via Royal Mail. Posters will be supplied rolled in a tube.

Overseas Jewellery will be sent Airmail/Airsure.  EU parcels will be sent airmail. Rest of World parcels will be sent surface mail.  Posters will be supplied rolled in a tube.

Charges

 You will only pay one delivery charge per order, which will be the highest depending on the contents of your order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. 

Force Majeure

 Tyne & Wear Archives & Museums shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
 We're committed to selling high-quality products but we also know that there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt (enclosed with the goods) and order number, which can be found on your emailled order confirmation, as you will need it as proof of purchase in the event of any after-sales queries.

If you need to return a product purchased from Tyne & Wear Archives & Museums then you have 28 days to do so.  The returned goods must be in a resalable state and should also be returned with their original box, packing and accessories. We're sorry but some items like earrings can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty. If the return is due to missing or faulty parts then we will offer a replacement or full refund provided we are aware of this within 28 days. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please post returns to the following address:

 This returns policy does not affect your legal rights.

Cancellation of Orders You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Contact use link on this website, or by phoning us on 0191 2772165. Office hours 9.30am -5pm, or please leave a message on our answer phone.