Delivery & Returns Policy
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Mainland UKDelivery may take up to 10 working days UK mainland. Small parcels may be delivered via Royal Mail. Posters will be supplied rolled in a tube.
OverseasEU parcels will be sent airmail. Rest of World parcels will be sent surface mail. Posters will be supplied rolled in a tube.Whilst International delivery should take 5-7days, it can take up to 4 weeks depending on the country's postal system.
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|We are committed to selling high quality products but we understand that there may be times when you need to exchange or return something you have bought. Please check your items carefully before they are used and keep this receipt with your order number, found on at the top of this page, as you will need it in the event of any queries regarding your purchase.
Should you need to return a product you have 30 days to do so. The returned goods must be in a re-saleable condition and should also be returned with their original box, packaging and accessories. Regrettably, some items, such as earrings, cannot be returned for hygiene or safety reasons; except for where there is a pre-existing fault.
If the product is missing parts or they are otherwise faulty, we will provide a replacement or full refund given that we are made aware of this within 28 days of your purchase. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
This does not affect your statutory rights.
Tyne & Wear Archives & Museums
Newcastle upon Tyne
Registered Charity no. 1137867
Company Limited by Guarantee no. 7334262
VAT no.178 208 251
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Contact us link on this website, or by phoning us on 0191 2772165. Office hours 9.30am -5pm, or please leave a message on our answer phone.
Cancellation of Orders
Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind?
Don’t worry. Send it back and PayPal will refund your return shipping cost*.
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